1 reviews | Active since Mar 2011
Shocking Reversal of Payment Process
I incorrectly paid my TV Licence account (R740.00) with what should have been paid to my DSTV account. I went to my bank to do a reversal where I was informed, since it was an online payment, that I would have to do the reversal via the SABC TV Licence offices themselves. <br> <br> I then phoned the SABS TV Licence call center and was told to forward all relevant details, plus proof of payment to [Email Removed] which was done on the same day. I then had to send another mail 4 days later to request feedback. After waiting for another day, I phoned the call center back only to be told that the reversal of payment would take 2 months - 2 months to do what exactly? Incorrect account payment should not take 2 months to reverse! <br> <br> They are quick to knock on your door and request payment immediately when you are in arrears but when you try and get money back that DOES NOT belong to them, they take their time. <br> <br> No wonder so many people don't get a TV Licence - I'm not even sure why I bothered.
Dear Ms Du Plessis
Your enquiry dated 6 May 2015 regarding the refund on the TV licence with the number *** in your name has reference.
The matter has been forwarded to our Finance Department for resolution and response.
A refund could take up to a maximum of six (6) weeks to be paid back to a licence holder. All refunds needs to go through certain processes and therefore we allow for a maximum of about six weeks.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Ms Du Plessis
Your enquiry dated 6 May 2015 regarding the refund on the TV licence with the number *** in your name has reference.
The matter has been forwarded to our Finance Department for resolution and response.
A refund could take up to a maximum of six (6) weeks to be paid back to a licence holder. All refunds needs to go through certain processes and therefore we allow for a maximum of about six weeks.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
