SHOCKING CUSTOMER SERVICE - OR LACK OF IT

The total lack of communication is astounding. I have sent e-mails, tried to call ... go through all the "press 1" etc .... then the call cuts. My e-mails remain unanswered. When I finally managed to actually speak to a person called Kgomotso on 20 Jun 22 about a query I had whereby my TV was ****** in Aug 2021 and reported to the police, she said they DID receive my e-mail dated 20 May 22 but were waiting for an Affidavit. WHY DIDN'T THEY TELL ME THAT! I went immediately to SAPS and stood in a long queue to get the affidavit stamped, and sent it to *** on 20 Jun 2022 as per the website ... it still remains unanswered and I still keep receiving demands from the debt collectors ... with the amount being increased by a staggering 20% p.m. which surely is *******. For goodness sake - TALK TO ME.