Shocking Attitude

I am not sure if there is a service level that exists in the TV licence customer service centre or not but someone needs to listen in on these agents calls with customers.Spoke to this callcentre agent called Tumi who was so rude to me, he insisted on speaking over me didnt wait for me to finish what i was saying. didnt allow me to speak to his superior as he felt he could resolve my issue but could not at all then i asked to speak to someone else and was placed on hold for about 8mins. I am disgusted at the way South Africans are serviced, i hope that this reaches the agents manager and he can get some sort of training to teach him how to speak to customers or other human beings. <br> I called back and spoke to Kenzani who was very helpfull and was calm and collected and allowed me to explain. He should train the other guy.<br> <br> Needed to cancel my TV licence my TV is in storage(not using SABC services) and not in use, all i asked was for it to be put on hold till my house is built as i got a reminder that i need to have it paid. havent been using the service for 7months. Its so ridiculous to be told that you can't cancel or put your TV licence on hold. i didnt sign a contract for life