SETTLEMENT

I received an e-mail after a year claiming that I am in arrears for the period of 2014. I received a call sometime last year for the tv licence and I had mentioned that payment was made in June 2014 and thereafter I heard nothing. No e-mails or post regarding the arrears. Now i receive an e-mail regarding the arrears of R795.00. I called through to the customer service and payment does not reflect and I certainly don't have the proof of payment with me at this moment. Its a year ago and the statement to obtain is going to cost me a lot. I called through to the customer service yesterday and today and the consultants are rude and don't want to listen to me. I am currently unemployed & I have not been in arrears before therefore I would like you to look for my payment on your records because it was definitely there before, therefore the lady didn't call again. Also find out why I was never advised about the overdue account earlier because if I was advised this could have been resolved earlier. Alternatively reduce the amount for me to settle this once & for all and not to incur anymore charges. Please could someone assist me to have this resolved.