Sales & Billing

I gave SABC instruction to deduct My TV licence account yearly but that is not happening. even this year I gave an instruction for a deduction to be made in June. I can see my account has been handed over to debt collectors and I really don't appreciate it because I gave a permission to do a debit order. How is it my problem if you guys don't do as instructed???? what was the point of giving my banking details If I don't want to make a payment. Now I have been charged interest on my account. You did not even bother to inform me that the debit order as agreed did not go through. last time I made time out of my busy schedule to settle the debt that went up to R450.00 even then I was given the same treatment. I was never a bad payer and I will never be one. SABC just does what they feel like doing. It is not fair at all! The lady that keeps on calling me doesn't even know that I work during the week she keeps on calling every single time and she's very rude. I would I understand if she was being rude coz I dont want to pay my account. I cannot be rushed to pay an account that I requested several times to be debited!