SABC - Utterly useless

I had sent through a cancellation for a TV Licence on 22/09/2015 via email. After receiving no response to my emails, I called to follow up on 29/09/2015. At which point I was told they are in the process and all documents were received and in order, and that the process takes a maximum of 4 weeks. I then called again on 12/10/2015, and was told the process takes 6 weeks. I then called again to follow up today and was told it could take up to 8 weeks.<br> 1 - No one in that call centre can give me a correct turnaround time, how can this keep changing?<br> 2 - Apparently the managers there do not take calls, so then who do I complain to?<br> 3 - I never received a response to my emails, they were just ignored.<br> 4 - How can a cancellation take 8 WEEKS? They just keep saying they are \busy"... Then hire more staff!<br> <br> I am just so frustrated with the lack of feedback and action from the SABC. All I want to do is sort this out the right way. I've done my part but get no feedback!"""