SABC useless - Jeanette van der Merwe - Customer Services - TV***

I was basically force by Ms. Jeanette van der Merwe to pay R675 and then only my TV license will be cancelled. I paid this on the 25th April 2016 and email my proof of payment to Jeanette van der Merwe and ***. She is being reading my email and still I don't get a response or my cancelled letter. Yesterday I email the CEO of the SABC Franse Matlala and Ms. Kganyago this emails had been read but still no confirmation letter the TV license had been cancel. The battle had been going on since 2003. People just haven't had any pride in there work anymore!!!! Can I just have my cancellation letter please!!!!!!!!!!!!!