PN
Percy N
1 reviews | Active since Feb 2015
16 Feb 2015, 15:41
SABC TV licence's Need to get their info straight
When i bought my TV last year in November I made sure i paid my TV licence. a few weeks later i start getting calls from their lawyers telling me i have not made payment. fine i send them proof of payment twice and I'm still getting threatening calls from the SABC saying i have not made payment. now this is sickening as i did all i need to do. I'm sick and tired of this service and the way they decide to handle this. now i have sent another email with my proof of payment, I'm looking for details of people in management so they can have a look at this because lately that is the only way to get things done. this is just ****.
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Sabc Tv Licence's replyOfficial
17 Feb 2015, 11:03Hello percy.ngwenya,
Dear Mr Ngwenya
Your enquiry dated 16 February 2015 regarding the payment on the TV licence with the number *** has reference.
Investigation into your enquiry indicates that a duplicate TV licence with the number *** was opened in the same month when your existing account number *** was opened.
The duplicate TV licence has been merged (closed) and the payment of R 265.00 made was transferred to your existing account *** thus bringing the balance up to date.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Ngwenya
Your enquiry dated 16 February 2015 regarding the payment on the TV licence with the number *** has reference.
Investigation into your enquiry indicates that a duplicate TV licence with the number *** was opened in the same month when your existing account number *** was opened.
The duplicate TV licence has been merged (closed) and the payment of R 265.00 made was transferred to your existing account *** thus bringing the balance up to date.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply17 Feb 2015, 11:03
Official
Hello percy.ngwenya,
Dear Mr Ngwenya
Your enquiry dated 16 February 2015 regarding the payment on the TV licence with the number *** has reference.
Investigation into your enquiry indicates that a duplicate TV licence with the number *** was opened in the same month when your existing account number *** was opened.
The duplicate TV licence has been merged (closed) and the payment of R 265.00 made was transferred to your existing account *** thus bringing the balance up to date.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Ngwenya
Your enquiry dated 16 February 2015 regarding the payment on the TV licence with the number *** has reference.
Investigation into your enquiry indicates that a duplicate TV licence with the number *** was opened in the same month when your existing account number *** was opened.
The duplicate TV licence has been merged (closed) and the payment of R 265.00 made was transferred to your existing account *** thus bringing the balance up to date.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER