SABC TV licence - bad service

I paid my TV licence on 30 November 2020 using EasyPay. Unfortunately I forgot to send the proof payment. I was then contacted by KMI Attorneys because my account was handed over. I was contact by different legal advisors from KMI which I sent my proof of payment to as well as to the SABC on the email address tvlic.info.sabc.co.za. I was promised it will be attended to but I keep on receiving correspondence from KMI Attorneys that they didn't receive. Nor did the SABC come back to me on this. They are quick to say you didn't pay but when you provide them with proof, they are not as quick to resolve it.