SABC TV LICENCE

I have paid my TV licence every year, for many years, without fail. This was always paid on the SABC portal without issue until December 2022 when I paid but was unable to download the licence. I queried this with no response and in June 2023 I started receiving messages & calls from Hahn collections chasing an outstanding TV licence payment. After my Dec 2023 payment, this amount was then added to the collection amount and the debt collector harassment continued. I have emailed and called SABC & Hahn collections more times than i can count and have provided all information requested including payment details, bank card details, etc. I have received statements showing the amount allocated and then the same amount is removed. I have been promised "escalation" of the issue but still, almost a year later this is not resolved. There are millions of residents in South Africa who do not even consider paying a TV licence yet those of us that do deal with this unnecessary harassment!!