Sabc pathetic service

Two months ago i app**** to cancel my TV lisence as i got married and no longer need my own tv. After ample requests i finally got feedback. Sabc requesting i supply my new husbands tv lisence number, and my id. After doing so they cancel MY HUSBAND'S tv lisence!!!! And not mine. I have 6 emails explaining what i need but still they get it wrong!!! They reply yesbut with wrong info.