SABC ONLINE SERVICE DOES NOT WOR****!

My husband paid our tv licence over nearly two years ago online. He used his ID as reference and the contact centre told us that they cant match his ID to his profile therefore no payment was picked up. We emailed them several times POP ID details, tv licence account details but now almost 2 years later they handed him over. This service has been nothing but horrific, and how can you say you cannot match his ID number? IS HE NOT THE ONLY SOUTH AFRICAN WITH THAT ID. I sent emails from ***. My husbands name is Sebastian Van Aarde ***. we need this rectified because now you are messing with our credit profile which is not ***ing fair