SABC - NO SERVICE - TV LICENSES (Tv Licence: ***)

Tv Licence: ********** 89

I have been trying since March 2018 till today, 11th of September 2018, to resolve an admin error from SABC.

My tv license was paid up prior to 2010 when i sold my tv unit and then supp**** SABC with the cancellation letter to which they gave confirmation of receipt.

I have now tried renewing my tv license as i wish to purchase a tv unit but due to the lack of customer service, they never cancelled my tv license and the bill kept adding over the years and now is at a whopping sum of R3911.50.

I have supp**** SABC with numerous references including a affidavit that the tv was sold years ago and that the account should be reviewed.

The response after a few months of battling was "Im sorry, credit department says you need to settle the account before we can close it". Never once was there a mention of closing the account. Just to resolve their administrative error and i supp**** the documents as requested by numerous consultants i had to go through.

I also check my total owed regularly to ensure they haven't processed the request yet, to my surprise, the amount dropped to below R3000. i then thanked SABC for showing interest in the case but would appreciate it if they could review the documents supp**** and look at the request i sent. I don't want to cancel, i would like to renew. I would like to have the administrative error resolved so that i can commence my renewal.

Shocking surprise when i checked the total today... the amount went up to R3911.50 again.

It is beyond me that we as citizens are forced to have tv licenses but the SABC itself has no care for customers. They simply do not care, there is no service level at all. i believe it's simply because they don't need to care or deliver any kind of service, we are compelled to pay and deal with it.