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cebokazipzono C

1 reviews | Active since May 2016

23 May 2016, 11:47

SABC DOES NOT WANT TO CANCEL TV LICENSE HI,

<p>Hi, I had a house ******* in 2014, the TV amongst other things was taken. I reported at the police station and got a case number. Since then I have never had a TV or radio again. I never had a problem cancelling my DSTV subscription, but when it comes to the SABC I gave up trying to cancel my TV licence. They are now threatning to list me. For goodness sake I don't even have a job, I gave up calling them because it seemed like no one can help, i would be on hold until I run out of airtime or they would simply drop. At some point a very rude lady responded and said I must just pay and then fax an affidavid. I told her can't pay for all these years of not having a TV (considering I don't even have a job, where should I get the money) and I don't have access to fax, asked for other means of sending it, after a long back and forth argument she said I must just just do as she says that is the only way, the debt is already there and cannot be cancelled. She told me it is my fault I did not report to SABC in time, I told I did, I have been calling the call center since the day after the break in but not getting any help, she also just told me to pay and dropped.</p> <p> </p> <p>I really need help, I don't even know what to do from here. I haven't had a TV since 2014 but I have a debt that is just going higher and SABC people who just won't help.</p> <p> </p> <p>I just feel so frustrated and helpless </p>

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply31 May 2016, 08:50
Official

Dear cebokazi-p-zono,

Your enquiry dated 23 May 2016 regarding the cancellation of your TV licence refers.

The matter has been escalated to the Cancellations Department Manager for investigation and response.

For more information in this regard, kindly contact Customer Services on *** or email: ***.

Regards,

TEAM TV LICENCES