SABC cannot get paperwork done

Once again, SABC have handed me over for a TV i haven't had since 2013.<br> All cancellation paperwork has been done and submitted, and re done and resubmitted again this year, yet the competence level to confirm and process my cancellation from 2013 (when my TV died) seems to be of a level above the account department employees skill set.<br> <br> What more do i do?