Sabc absolute disgrace for service

Absolute trash service ! A store opened a license in my name by error and they don't want to cancel the licence i was requested to send a affidavit of what i did now they change their story to something else in order not to assist me. They don’t pick up their phones they don’t respond to emails and they're managers don't see the need to help any one if the choose to do so . Absolute disgrace but they expect us to pay them ? For what?