nM
nokuthula M
1 reviews | Active since Apr 2012
29 Jan 2015, 09:44
Rude agent and billing issues
What a horrible service I received from SABC from a lady by the name of LINDSEY SHELTON where I had called about my TV license amount due <br> I have been a loyal and good TV license payer, I called in to inquire about why they had handed me over to the lawyers when they SABC never called me about my outstanding amount <br> This LINDSEY SHELTON was so rude and patronizing towards me and just transferred me to another department for no good reason I want her to call me and my account to be sorted asap as I refuse to pay any more than what I have paid because you guys are ripping us off and have such a horrible customer service <br>
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Replies (1)
Sabc Tv Licence's replyOfficial
30 Jan 2015, 09:59Hello thule09,
Dear Ms Mohlongo
Your enquiry dated 29 January 2015 regarding your TV licence with the number *** being handed over for debt collection and the poor customer service received has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.
Warm regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Ms Mohlongo
Your enquiry dated 29 January 2015 regarding your TV licence with the number *** being handed over for debt collection and the poor customer service received has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.
Warm regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply30 Jan 2015, 09:59
Official
Hello thule09,
Dear Ms Mohlongo
Your enquiry dated 29 January 2015 regarding your TV licence with the number *** being handed over for debt collection and the poor customer service received has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.
Warm regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Ms Mohlongo
Your enquiry dated 29 January 2015 regarding your TV licence with the number *** being handed over for debt collection and the poor customer service received has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.
Warm regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER