1 reviews | Active since Mar 2012
REFUSING TO STOP DEBIT ORDER AND PAY ME BACK
In Feb'15 I sent them an e-mail to change my debit order date....they didn't which caused unpaid debit order charges...after several attempts, I finally got to dealing with Rudy Swartz. I explained my dilemma....the debit order date was finally changed from the 20th to the 25th...but now they refusing to pay me back my bank charges incurred because of their mismanagement. I have copied the BCCSA in on all my e-mails sent. They insisting I owe them R205.34...yet they owe me R575 for unpaid debit order charges....I am not having any joy! They refuse to stop debiting my account. every month the debit order amount is more...yet they have the nerve to tell me that they can see that its being returned \insufficient funds""""
Dear bcollins,
Your enquiry dated 27 October 2015 regarding ceasing of your debit order contract and refund on the TV-licence with the number *** refers.
Please refer to an e-mail sent to you from the SABC earlier today which requests certain information to process your refund. Once this information is received we will proceed with same.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES
Dear bcollins,
Your enquiry dated 27 October 2015 regarding ceasing of your debit order contract and refund on the TV-licence with the number *** refers.
Please refer to an e-mail sent to you from the SABC earlier today which requests certain information to process your refund. Once this information is received we will proceed with same.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES