SN
Stella N

1 reviews | Active since Sept 2012

18 May 2015, 12:56

RE: SABC T.V. LICENCE: Bad, Bad, Service

Hi there, I hired a TV for 2002 -2008. I cancelled my contract in 2008. I have subsequently been receiving correspondence since then to pay my TV license. On numerous occasions I asked this to be sorted as I no longer hire the TV and nor do I own one. Last week I got correspondence from Teljoy to show that this was cancelled. I made a follow up call to see it all was ok and received. I was assured that it was received and sent to Back office. I was also advised that I should follow up twice a week. Today 18.05.2015 I followed up only to be told that I need to relax it was sent to back office that it will take a long time. I was also told not to be emotional about this. In my correspondence I needed expediency as this has been dragging since 2008 December!

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply20 May 2015, 10:47
Official
Hello Queene,

Dear Ms Ndaba

Your enquiry dated 18 May 2015 regarding the poor service received and the TV licence with the number *** in your name has reference.

The matter has been forwarded to our Arrear Accounts Department Supervisor for resolution and response.

Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER