Questionable fees!
<p>Decided to make a partial payment for my TV licence. One month later I see my balance has actually gone up. When I looked for a transaction statement, I see they charged me R71 "Load Administration Fee".</p> <p> </p> <p>I called in and a consultant told me it's the fee I pay for not making a full payment. In what world do you charge people for actually making a payment, and you charge them almost 30% of the annual TV licence fee?? </p> <p> </p> <p>If this was disclosed to me on their website while I was making the payment, I would understand but there was no such disclosure about being charged a fee for actually doing the right thing. I am very unhappy about this! In fact, I think I might as well join the rest of the South Africans who don't pay at all, if doing the right thing mean I get fined, on top of the interest you charge monthly!</p>
Dear Doesntmatter,
Your enquiry regarding the TV Licences Administration fees dated 1 June 2017 refers.
An admin fee of R71 (current fee) is charged when a payment of less than the full annual tariff is received/paid with or without prior arrangements to do so.
The same applies for Licence Holders who enters into payment arrangements and for those who prefer the monthly debit order option.
The administration fee has been in place since the inception of TV Licences and is used for the purpose of administering accounts and payments received of less than the payment of the full once off licence fee of R265.00 (current fee) at the beginning of each licence year.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear Doesntmatter,
Your enquiry regarding the TV Licences Administration fees dated 1 June 2017 refers.
An admin fee of R71 (current fee) is charged when a payment of less than the full annual tariff is received/paid with or without prior arrangements to do so.
The same applies for Licence Holders who enters into payment arrangements and for those who prefer the monthly debit order option.
The administration fee has been in place since the inception of TV Licences and is used for the purpose of administering accounts and payments received of less than the payment of the full once off licence fee of R265.00 (current fee) at the beginning of each licence year.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES