JV
James V
1 reviews | Active since Feb 2015
03 Mar 2015, 11:01
Pure incompetence
Second complaint logged, first complaint got a standard message without a reference number twice. Sent three mails to the provided email address and still not closer to getting my one account closed.<br> <br> Look under my username for the fist complaint if you even bother reading these complaints.
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Replies (1)
Sabc Tv Licence's replyOfficial
04 Mar 2015, 16:29Hello Venter007,
Dear Mr Venter
Your follow-up enquiry dated 3 March 2015 regarding the cancellation of the TV licence with the number *** in the name of Mrs HC Venter has reference.
Your previous complaints have been noted and are being acted on. The matter has been escalated to the Customer Services Manager for immediate resolution.
The TV licence is in control of the SABC and not with its Service Providers. I have also stopped the action from the SABC pending this enquiry.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Venter
Your follow-up enquiry dated 3 March 2015 regarding the cancellation of the TV licence with the number *** in the name of Mrs HC Venter has reference.
Your previous complaints have been noted and are being acted on. The matter has been escalated to the Customer Services Manager for immediate resolution.
The TV licence is in control of the SABC and not with its Service Providers. I have also stopped the action from the SABC pending this enquiry.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply04 Mar 2015, 16:29
Official
Hello Venter007,
Dear Mr Venter
Your follow-up enquiry dated 3 March 2015 regarding the cancellation of the TV licence with the number *** in the name of Mrs HC Venter has reference.
Your previous complaints have been noted and are being acted on. The matter has been escalated to the Customer Services Manager for immediate resolution.
The TV licence is in control of the SABC and not with its Service Providers. I have also stopped the action from the SABC pending this enquiry.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Venter
Your follow-up enquiry dated 3 March 2015 regarding the cancellation of the TV licence with the number *** in the name of Mrs HC Venter has reference.
Your previous complaints have been noted and are being acted on. The matter has been escalated to the Customer Services Manager for immediate resolution.
The TV licence is in control of the SABC and not with its Service Providers. I have also stopped the action from the SABC pending this enquiry.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER