Poor services

received an sms from your legal department that the account has been handed over on. payment was made the same day to the account number that was on the sms , which was *** , amount paid was r424.00.we then called to make futher arrangements the following day, just to find out that the account does not belong to me( Mrs MM WELCOME)<br> <br> e emailed in June 2015 and on the 21st July 2015 proof of payment and today i was informed to wait another 48hour since the email which take a minute to reach S A B C.<br> <br> Please have my account credited with my payment and i need an apology letter from your legal department.