Poor service , Details Changed without my appoval

I followed up when my payment should be made with SABC ,They advised I should already have paid it last year .After verifying my details again the call centre agent discovered my details was amended at the call centre without my permission so this was the reason for me not being notified to pay my TV license .I logged a call with the agent also spoke to management who advise they will investigate and get back to me . I paid my license as well as sent Proof of Payment to SABC .Till today no feedback received its been 2 months . I will not pay the penalties .Please can you escalated this poor service from the SABC .