Poor service delivery and NO RESPONSE. *******!!!

I have been dealing with the SABC TV Licensing department since 03/07/2020 My mother received and sms to say that she has been handed over for an outstanding TV license. This was very strange as my mother moved in with me 2013 and I helped her cancel her TV license then already. Unfortunately due to it being 7 years ago we do not have the correspondence anymore. Her cell phone number has never changed and out of the blue she gets this sms. The owing amount is also strange R403.70.

I phoned numerous times and finally got through to a consultant Mpho Phaahla who told me he can't give me a reference to the call. I explained that my mother sold her Television set as she moved in with me and also has been diagnosed with Glaucoma. (meaning a group of eye conditions that can cause blindness) She can hardly see....

He said that he has put a note note on the system and that I must mail through an affidavit from the police station explaining the situation. I mailed to the email address given *** I have waited to hear back from them but nothing. No response to the email. I tried to contact them again numerous times with no luck. I once held on for 37min which I took a screen shot of. I have sent the screenshot also to their email address saying we can't get hold of anyone to resolve the matter. But still no response. My mom gets an sms every day to say she is handed over. I spoke to the debt collection agency who told me they can't do anything I have to get hold of the SABC TV licence directly.

What must I do. My mother is stressing that she is going to get a subpoena for this R403.70 I am however not paying it as I have done what they have asked for....