NG
Natasha G

1 reviews | Active since Oct 2014

14 Apr 2016, 15:15

Poor Service Delivery

I contacted the call center to resolve the issue on my account as I have paid the account a month ago and I keep receiving messages that my account is overdue.<br> <br> The lady I spoke to told me to phone back on Monday something about not being able to open emails. I told her very nicely that she must understand that its now becoming my problem because the SABC is too useless to update their system at the accounts department and a month later I'm still being harassed and I must phone after them to sort out my account!! Its my time and my money I don't think so.<br> <br> She through the phone down in my ear after telling me its my account I have to sort it out.<br> <br> I will cancel my tv license and no longer pay someones salary in order for them to be rude with me! I don't need a tv.<br>

0
Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply15 Apr 2016, 11:13
Official
Hello tash69mellz,

Dear tash69mellz,

Your enquiry dated 14 April 2016 regarding the poor customer service delivery received and the TV licence with the number *** has reference.

The matter has been referred to the Customer Services Manager for investigation.

Should you require more information in this regard, kindly contact Customer Services on *** or email: ***.

Regards,

TEAM TV LICENCES