POOR SERVICE

I called and spoke to Kgomotso on 29/12/2021 she told me my balance and i paid it on 29/12/2021, when i called on 30/12/2021, she kept me on hold for 30 minutes, i called again i was told my balance is over R600, but when i call on your 011 number i'm told my balance is R271.00, what exactly is my balance? you are ******** us