aB
ashika B
1 reviews | Active since Feb 2015
24 Feb 2015, 10:46
poor service
My dad Mr royith bachan tv licence no *** is a pensioner who receives a government grant .Our TV was ****** and we needed to purchase a TV but was told we needed to wait 48 hrs for a concession to be processed.we submitted all the documents by fax on 30 Jan 2015 have called and even emailed the documents I'd doc and sass a pension letter and the concession has not yet been processed.i have called the call center and emailed many people at the call centre to date.it is really sad that we pay for such poor service.
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Sabc Tv Licence's replyOfficial
25 Feb 2015, 15:54Hello bachana,
Dear Mrs Bachan
Your enquiry dated 24 February 2015 regarding the conversion of the TV licence with the number *** in the name of Mr R Bachan from a Domestic to a Concessionary TV licence has reference.
The conversion has been processed on the system but due to a technical error has not been changed to a Concessionary TV licence.
I have sent an urgent request to our Systems Department to investigate the matter. I will respond to you once a resolution to the matter is found.
I do apologise for the inconvenience this experience might have caused you.
Should you require more information in this regard, kindly contact Customer Services or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mrs Bachan
Your enquiry dated 24 February 2015 regarding the conversion of the TV licence with the number *** in the name of Mr R Bachan from a Domestic to a Concessionary TV licence has reference.
The conversion has been processed on the system but due to a technical error has not been changed to a Concessionary TV licence.
I have sent an urgent request to our Systems Department to investigate the matter. I will respond to you once a resolution to the matter is found.
I do apologise for the inconvenience this experience might have caused you.
Should you require more information in this regard, kindly contact Customer Services or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply25 Feb 2015, 15:54
Official
Hello bachana,
Dear Mrs Bachan
Your enquiry dated 24 February 2015 regarding the conversion of the TV licence with the number *** in the name of Mr R Bachan from a Domestic to a Concessionary TV licence has reference.
The conversion has been processed on the system but due to a technical error has not been changed to a Concessionary TV licence.
I have sent an urgent request to our Systems Department to investigate the matter. I will respond to you once a resolution to the matter is found.
I do apologise for the inconvenience this experience might have caused you.
Should you require more information in this regard, kindly contact Customer Services or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mrs Bachan
Your enquiry dated 24 February 2015 regarding the conversion of the TV licence with the number *** in the name of Mr R Bachan from a Domestic to a Concessionary TV licence has reference.
The conversion has been processed on the system but due to a technical error has not been changed to a Concessionary TV licence.
I have sent an urgent request to our Systems Department to investigate the matter. I will respond to you once a resolution to the matter is found.
I do apologise for the inconvenience this experience might have caused you.
Should you require more information in this regard, kindly contact Customer Services or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER