PAYING FOR TWO LICENCES

FOR YEARS MY BOYFRIEND AND MYSELF HAVE BEEN PAYING BOTH LICENCES AND FOR YEARS I HAVE BEEN TELLING THE TO MERGE INTO ONE ACCOUNT. EVERY YEAR THEY WILL SEND US BOTH AN ACCOUNT AND ADVISE US WE MUST PAY FIRST THEN THEY WILL MERGE ACCOUNTS. I REFUSE TO PAY THEM UNTILL ABOVE IS DONE, AS FAR AS I AM CONCERNED THEY SHOULD RE EMBERSE ME ALL MONIES WE HAVE OVER PAID. I CAN EMAIL AS MUCH AS I LIKE THEY DO NO RESPOND. SHOULD THIS NOT BE SORTED OUT, I WILL GO TO AN ATTORNEY AND CONSUMER COMPLAINS COMMISION THEY CONTINUE TO HARRAS MYSELF MY BOYFRIEND AND HIS ELDERLY MOTHER.