PATHETIC SERVICE.......... STILL WAITING FOR REFUND AFTER 4 MONTHS!!!!

<p>ACCOUNT NUMBER ********** 53. On the 26th of July 2016 I was making internet payments and by mistake paid SABC TV License R2000.00 instead of one of my other beneficiaries. I immediately phone my bank and they told me they can't do anything about it, I have to contact SABC TV License direct. I sent them an e-mail at 15H19 on the 27th of October. On the 5th of August at 9H45 I sent another e-mail asking for feedback as I had no response on the first e-mail. On the 12th of August Mr. Sam Rieboldt-Ngindi sent me an e-mail requesting a copy of my bank statement before they can process my refund. Please note, he also stipulated that an administration fee will be deducted from my R2 000.00 refund!!! On the 14th of October at 20H00 I have sent the requested document to Mr. Sam Rieboldt-Ngindi. Needless to say, I had to send another e-mail to Mr. Sam Rieboldt-Ngindi on the 25th of August to ask for feedback! A full month later, on the 25th of September, I had to sent another e-mail as I had not received any correspondation from the SABC TV License department. Then on the 21st of October I received an e-mail from Sally Smith informing me that my request for a refund has been processed. On the 7th of November I sent, yet again, an e-mail to Sally Smith requesting the status of my refund and Proof of Payment. Today 27th of November, I had to send another e-mail requesting Proof of Payment!!!! Please note, this has been going on for 4 months and still no money in my account. I know they have received my e-mails, as I get read receipts. They want to take an administration fee from my money, BUT, are they going to pay me interest???? I have stated on all my e-mails that it is truly urgent as I do not have an income and realy need the money. I know I made the mistake but why taking 4 months to refund my money? Are these people human beings or do the SABC TV License department employ people with no humanity what so ever!! I truly hope that I will now get some sort of a response as I cannot believe that we have such *********** people working at the SABC TV License department. PLEASE NOTE........ I DULT PAY MY TV LICENSE EVERY YEAR, but as long as they receive their money, all is good. :( :( :( :(</p> <p> </p> <p> </p>