PATHETIC SERVICE AND *******S!!

In 2010, i had an arrears account for my TV licence. After months of hounding me, i finally got this account paid up and confirmed such with them. From there, they assured me that this will now be cancelled. I by then was no longer in possession of a television set, as I was residing with my parents whom had a license. Please bare in mind, this was all in 2010 ... A FULL TEN years ago.

Yesterday, 29 April 2020 i received an email regarding an outstanding account of just over R4000. HOW IS THIS POSSIBLE?

I then contacted the call center, and got through to an agent by the name of Makoma (she refused to provide me with her surname, said it was against company policy?? What nonsense is this first of all...). Firstly, she took at least 2 mins to answer my call (a call i made using my own cellphone with my own airtime which she wasted) and when she answered, she started immediately yawning. Which further led me to believe that she was enjoying an afternoon nap while i was trying to call. Call took place at 13:20 - The service received, from her, shocked me beyond belief. yes i got slightly flustered on my call because understandably, i was being ********** of monies that is not even owed to the company, then i get through to someone who just didnt care, and said she is alone working along with 3 other staff so she was busy????? I have never!!!! I then queried why i am being charged such a ridiculous amount, she tells me that i can only cancel an account with an affidavit. NOW PLEASE TELL ME, TEN YEARS LATER, with no communication in between, i get told i needed an affidavit to cancel yet when i paid up my account they assured me it would be cancelled?? TEN years later?? I then asked her how this is possible as this is ten years later, and all she was concerned about was "WHERE IS YOUR TV" ??? Honey, ten years ago, how must i know? probably sold.. probably gave away. I DONT REMEMBER, its TEN YEARS later!

I understand that companies are struggling due to covid-19 and lockdown, but to try and swindle me out of money just because your company is sinking?? No sorry...

i need this resolved asap. i will not be paying a cent. You guys had TEN years to contact me. Same email address i have ten years ago, i still have.

sort this out Asap.