Pathetic customer service, *****

I full agree with everyone that gave 1 star about the penalties that SABC charges the customer for no reason as their system is flawed. I have been emailing and calling the SABC since May trying to find out why am I getting all these calls and smses, to be told I never paid I send my POP, and in the 4 September I call and spoke to a consultant she promised the issue will be escalated and I'll be contact today the 16 Sep I received another SMS from Nudebt stating I owe R150, but I already paid my R265 the annual fee. I called in to explain my issue to be told on the system I owe R80, and it must be paid the consultan Wandile was so unhelpful and rude doesn't even give a person a chance to explain, I told him that I'm been email to 4 different email address of SABC and never receive any feedback, all he said they will respond, after how many months do they respond, all he said I must be patient. This is a joke and terrible customer service. Like all the pple they complained not once did the SABC respond or acknowledge these complain. Some how these issues must be taken further.