Pathetic and unnecessary

I have been called , threatened and swared at due to the incompetence of the fellow workers .. Here as follow "MISS MOSAMO, due to non-payment, your TV Licence acc *** will be handed over for debt collection. URGENTLY call *** / ***" is one of thr messages i get almost on a daily after receiving calls and i tell the "clever" consultants "do i sound like a Miss Mosamo telling them SHE USED THE WRONG CELL PHONE NUMBER WITH HER TV LICENSE ACCOUNT AND THAT THEY NEED TO SORT OUT THEIR SH*T , and all they do is telling me that im dishonest and that i am who they think i am.. How stupid can these people be really...