PATHETIC _A|_CANT ALLOCATE A PAYMENT

I HAVE MADE 2 PAYMENTS INTO MY SABC ACCOUNT IN JULY AND AUGUST RESPECTIVELY- I EMAILED THE PROOF OF PAYMENTS AND NOW THEY SAY THE MONEY WAS PAID INTO AN INCORRECT ACCOUNT. WHEN I MADE THE PAYMENT FROM FNB, YOU HAVE THE OPTION TO SELECT PUBLIC RECIPIENT THAT POPULATES THE ACCOUNT NUMBER AUTOMATICALLY. WHEN THE FIRST PAYMENT WAS MADE I RECEIVED AN SMS THANKING ME FOR THE PAYMENT<br> <br> GET THIS SORTED ASAP, WHO'S JOB IS IT TO ALLOCATE THE PAYMENT????