Online SABC TV licence payment system OUT OF ACTION

Despite contacting *** on 4 Jan 2025 and again on 15 Jan to report a system problem with login interface https://pay.tvlic.co.za/Account/Login, to date the problem has not been fixed to enable users / customers to login and transact a TV licence payment. What is the problem? Captcha does not accept submission of result for a simple addition (e.g. 2+2=4). It is inconceivable to prevent customers from paying TV licences and then hold them responsible to pay a penalty for non-payment!! Today, I am sending an email of complaint to *** BUT have zero confidence in receiving a positive outcome.