Not updating payments
<p>On the 1st I made an payment of R265 on my tv licence nr ********** 82. I also send an email to them with proof of payment. Yesterday morning I saw that the payment was still not updated and I was charged a penalty fee on the 4th for account being in arrears. I send them an email again for the 2nd time with proof of payment. Now the payment is finally updated but the penalty shows outstanding. Why should I pay the penalty added on the 4th if payment was done on the 1st and proof of payment emailed. Please get back to me. I will not pay the penalty</p>
Dear maria-du-toit,
Your enquiry regarding "not updating payments" dated 6 January 2017 refers.
Your payment was received and the penalty which was levied has been reversed. Your TV licence is valid and paid up to date until 30 November 2017 when it expires and you again become liable to fulfil your obligation to renew same.
Furthermore, thank you bringing the matter to our attention and for your continued support.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear maria-du-toit,
Your enquiry regarding "not updating payments" dated 6 January 2017 refers.
Your payment was received and the penalty which was levied has been reversed. Your TV licence is valid and paid up to date until 30 November 2017 when it expires and you again become liable to fulfil your obligation to renew same.
Furthermore, thank you bringing the matter to our attention and for your continued support.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES