not dealing with my query as requested

i added a complaint on hello peter last week about the incompetence of the staff at SABC TV licence department. they sent me a reply they send to everybody, which i think is unacceptable, i am not everybody, and this just shows that you have no regard for your customers and no regard to do your work properly.<br> <br> i want a letter stating that my husband's tv licence account ( account nr ***) has been re activated, and that there is only this year's amount outstanding, because we have paid for last year and all the other previous years.<br> <br> and i want a letter stating that my account *** is cancelled AS WAS REQUESTED ALREADY IN 2009<br> and that i dont owe anything. <br> <br> i will not rest until this matter is resolved, and dont send me a standard response again, that is sent to every complaint, and then you sweep it under the rug and leave it there, thinking it will go away.<br> <br> if it is neccesary, i will take this matter further!!!