1 reviews | Active since Feb 2016
NO RESPONSE TO A REQUEST TO CANCEL TV LICENCE
As we were emigrating, we requested SABC via email, with all required documentation as advised by SABC, to cancel our TV licence on the 29 July 2015. We also received a read receipt to this email on the same day. To date we have received no further correspondence to confirm that our TV licence has been cancelled. Once again we sent another request for confirmation of the above cancellation request on the 9 November 2015. Again we received a read receipt for that email with no further feedback or correspondence.<br> The service from SABC is shocking or rather non existent. <br> All we would like is a confirmation email to say that our TV licence is cancelled effective 29 July 2015 as per our original request.
Dear mattrobshaw,
Your complaint dated 23 February 2016 regarding the cancellation of the TV-licence with the number *** has reference.
The records on the account indicates that the TV-licence has been cancelled and closed. Confirmation has been e-mailed to the address listed on the account with latest confirmation being 13 January 2016 according to the notes on the account.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES
Dear mattrobshaw,
Your complaint dated 23 February 2016 regarding the cancellation of the TV-licence with the number *** has reference.
The records on the account indicates that the TV-licence has been cancelled and closed. Confirmation has been e-mailed to the address listed on the account with latest confirmation being 13 January 2016 according to the notes on the account.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
TEAM TV-LICENCES