No Response on new TV licence request so can't pay

I have been trying to register for a TV license since the end of February. The site crashed during the process and my account was not created. Since then I have sent several requests for help via the online form, and have sent emails and have had no response. When I phoned, the assistant gave me a license number but it must be someone else's as when I tried to log on to pay it told me the number and my phone number do not match. Since then I have had two bill reminders (with interest) on this other person's license number. I was given Monya Boucher's email as someone who could sort this out and have had no response from Monya. I would like to have a TV license (my own) but it seems that the TV licensing department has no interest in helping me - am I supposed to go to the Executive Board of SABC to get this issue resolved?