No Response

After cancelling my TV license a year ago, (due to immigrating) they still deducted a fee for a TV license on a TV that I have not owned or used as I am not even in the country. This has set my South African bank account into arrears and now I have to pay penalty fees and I can not see how I am liable for those fees if I did my part. After all this I do not get any response after sending numerous emails. This is just bad service as I was a customer and pay for a service but do not get treated as a customer. Really unhappy and I need an answer.