DL
Donald L
1 reviews | Active since Mar 2015
10 Apr 2015, 11:08
No Resolution and Response to Previous Report
I am still waiting for my case to be resolved. I didn't hear anything back since the previous report I wrote on 21 March, apart from an initial response saying that the matter had been forwarded to the Cancellations Department Supervisor for resolution and response. Well it has not be resolved and I have not received a response. I emailed the pro-forma affidavit to cancel my TV Licence on 22 February and I resent it on 6 April so my TV Licence should have been cancelled. I require the matter to be resolved urgently and feedback given. As I said in my last report, I am currently overseas so please email me only.
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Sabc Tv Licence's replyOfficial
15 Apr 2015, 16:37Hello Googlee,
Dear Mr *****idge
Your follow-up dated 10 April 2015 regarding the cancellation of the TV licence with the number *** has reference.
The TV licence has been put into a queue for cancellation. You will be e-mailed confirmation once the account is cancelled.
I do apologise for the inconvenience the delay in your enquiry being resolved might have caused you.
Should you require more information this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr *****idge
Your follow-up dated 10 April 2015 regarding the cancellation of the TV licence with the number *** has reference.
The TV licence has been put into a queue for cancellation. You will be e-mailed confirmation once the account is cancelled.
I do apologise for the inconvenience the delay in your enquiry being resolved might have caused you.
Should you require more information this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply15 Apr 2015, 16:37
Official
Hello Googlee,
Dear Mr *****idge
Your follow-up dated 10 April 2015 regarding the cancellation of the TV licence with the number *** has reference.
The TV licence has been put into a queue for cancellation. You will be e-mailed confirmation once the account is cancelled.
I do apologise for the inconvenience the delay in your enquiry being resolved might have caused you.
Should you require more information this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr *****idge
Your follow-up dated 10 April 2015 regarding the cancellation of the TV licence with the number *** has reference.
The TV licence has been put into a queue for cancellation. You will be e-mailed confirmation once the account is cancelled.
I do apologise for the inconvenience the delay in your enquiry being resolved might have caused you.
Should you require more information this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER