NO FEEDBACK ON MY CANCELLATION

After putting a complain on hellopeter.com on 07/07/2014 about my cancellation and refund I got an email from Jill Swartz,who requested that I send through some documents before my TV licence could be cancelled. Then after I sent him 4 emails with the same attachments (because he was not responding),he finally sent me an email on the 24/08/2015 requesting me to send a copy of my bank statement. I sent the statement on the 26/08/2015 , 03/09/2015, 04/09/2015 and 14/09/2015 still today I didn't get a response from Jill Swartz or any one from SABC. I'm very disappointed with the service I'm getting from SABC and come next year they will be calling and sending emails for me to make payment for something that I do not use. PLEASE FIX THIS AND LET ME KNOW WHEN MY LICENCE HAS BEEN CANCELLED