Months of Trying to Cancel My TV Licence – Now Listed with Credit Bureau!

I am beyond frustrated with the shocking service from the South African Broadcasting Corporation TV Licence department. For the past year and a half, I have been trying to cancel my TV licence. I have followed every instruction given to me by various agents. I have made numerous phone calls, submitted the required documents as requested, and comp**** with every process communicated to me. Despite this: I continue receiving outstanding balance notifications. Different agents provide conflicting and misleading information. My cancellation is never finalized. I have now been listed with a credit referencing agency, which has severely damaged my credit profile and negatively affected my life. This has caused unnecessary stress, reputational damage, and financial prejudice. The most recent agent I spoke to, Sihle Dube, refused to escalate my complaint or allow me to speak to a supervisor. I was denied the opportunity to log a formal complaint. This is completely unacceptable and unprofessional. How can a public institution treat consumers this way? I have done everything required from my side. Yet, instead of resolving the matter, SABC has chosen to penalize me and damage my credit record. I am demanding: Immediate confirmation of my TV licence cancellation. Immediate removal of my name from any credit bureau listings. Written confirmation that my account is closed with a zero balance. A formal response from senior management. If this matter is not urgently resolved, I will be escalating it further through the appropriate regulatory and legal channels. This level of incompetence, misinformation, and refusal to escalate complaints is unacceptable. I expect urgent action.