Lights are on but no one is home

<p>My TV lic was behind and I arranged a payment plan - even though I had previously advised that the TV had been sold.</p> <p> </p> <p>I called to find out the amount to settle the arrears amount (R961) in order for me to purchase a TV. I went to pay the license at Checker and when we purchased the tv the charged the arrears amount (R620 about) in store.</p> <p> </p> <p>We then called the department where a very rude Thandiwe answered - due to it almost being knock off time she was very abrupt with her response needless to say that the entire store could hear her because she was on speaker. She was of no assistance to us.</p> <p> </p> <p>When you try calling the customer care line it says that there are no agents available for assistance - no matter which number you dial.</p> <p> </p> <p>I want my acoount to bew looked into and the additional amount over paid to be refunded ASAP!!!!</p> <p> </p> <p>as well as the debit order to be cancelled as I am way in advance with payment now.</p> <p> </p> <p>You guys are quick to threaten but then cant assist further.</p>