LACK OF SERVICE

I paid my TV licence on the 29th June via EFT just find on the 2nd July that a debit order went off, which I thought had been cancelled previously. I contacted SABC just to be told that I have to send an e-mail requesting a refund and this will take up to 6 weeks. On the 24th August I receive a mail asking to send them my bank statement to do the refund. I sent it immediately. Today, 27th August, I phone to follow up. The lady I spoke to told me that they are waiting for my bank statement, which I told her I had already sent 3 days ago. She checks and sees that I've have sent the mail. Now she tells me it is going to take 6-8 weeks before I'll get my refund. What the hell, does nobody at the SABC check the mails and do their work properly? This is ridiculous. We are expected to pay our license on time but then we don't get proper service? This is pathetic. Is this another deparment that just sits and sleeps all day instead of working and *****ing our money?