INCURING PENALTIES DUE TO SABC CONSULTANT'S INCOMPETENCY

I have been a faithful TV licence payer for over 10 years.2023 i had problems that lead me to not pay in due time. I made arrangement with SABC collector 2 months after deadline. The consultant sent me debit order mandate forms which i completed and sent back with a X3 arrangement. However, the debit date came and they didnt debit me, so therefore did a eft transfer on all 3 installment. Fast forward 2024 January, i receive an email from the new debt collector claiming that i am owing my TV licence. I then contacted SABC, spoke to VASHAVIA MANILAL who checked the record and admitted that it was an internal error because someone failed to action my arrangement, she also promised to escalate my query. I am always doing followup but she chooses not to reply. This is really bad and its a shame for SABC to render such mediocre service, especially to loyal payers. Do you know how many people use your services but are not paying? But you choose to still mistreat faithful payers.Please intervene asap!****ed, Sewela