dB
debbie B

1 reviews | Active since Jul 2015

10 Jul 2015, 21:23

incompetence of All SABC staff and legal teams

In about 2013 I was forced to purchase a tv licence because I bought a tv. I live with my mother who has a valid licence, yet they did not want to take it on my moms licence. So I paid for a full year and went home. Three months later I get a letter from the sabc legal group suing me for non payment. (after I paid for a full year up front) this I managed to sort out, where I had also requested my account cancelled. They stated that they would cancel my account as requested due to my mom having a valid licence. I left at dealt with. However after about a year they started to harass me again over non payment, I have on numerous occasions since then explained that I requested my account cancelled. They just dont understand english. I have been threatened, sworn at, insulted and treated as a ********. I came to the point of telling them to just send me the damned bill so I can just pay again and have it cancelled yet again. This never happened. I am still being harrassed all all hours of day and night where I am subjected to being sworn at, threatened and not being umderstood. This is happening now weekly. I dont see why I must pay for the incompetence of the entire sabc staff team

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply21 Jul 2015, 10:51
Official
Hello debbieblue,

Dear debbieblue,

Your enquiry dated 10 July 2015 regarding the cancellation of your TV-licence refers.

In order to assist you in resolving the matter we would require your TV-licence and or ID number to access your profile. I have also e-mailed you earlier today requesting this information. Once the information is received we could proceed with the matter.

Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***.

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER