CB
Claudette B

1 reviews | Active since May 2015

04 May 2015, 11:58

Incompetence

I have made a payment to SABC TV Licence on the 3rd December 2014 just to receive a demand letter on the 03rd March 2015 stating that my account has not been paid. <br> <br> Forgetting that I have paid the account I went and paid the required amount that was printed on the demand letter. A day after paying the amount to SABC layers I discovered my proof of payment where I paid the account in December.<br> <br> Since the end of March I have being forwarding SABC proof of payment and up to date I am still having a huge battle in getting my money back from them.<br> <br> So amazing when they demand payment you have to do it immediately, but when they owe you they take forever to reimburse a person.<br> <br> I am highly disgusted with their call center and the *********** people working for SABC!!!! <br>

0
Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply05 May 2015, 10:09
Official
Hello clauda,

Dear Miss Bronkhorst

Your enquiry dated 4 May 2015 regarding the payment made on 3 December 2014 which does not reflect on the TV licence with the number *** refers.

The matter has been forwarded to our Finance Department Supervisor for resolution and response.

Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER