RM
Reine M
1 reviews | Active since Dec 2010
06 May 2015, 16:41
How do I pay my TV licence????
Every year, I receive a statement, and I pay. This year, I have received two sms's to say that I have to go pay. I have no documentation to take with me. There is no customer service support line that is not a pay line. In other words, I have to incur personal cost and get into a call centre queue at my own expense to try to work out how to pay without a statement. I have tried their JHB line, and gave up on question three of their call centre line. I have tried their cape town number at which there is no response. Would someone PLEASE get back to me with a process that I can use to pay without having an invoice or statement with which to pay.
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Replies (1)
Sabc Tv Licence's replyOfficial
11 May 2015, 12:43Hello skattebol,
Dear Mrs Marais
Your enquiry dated 6 May 2015 regarding the procedure to pay without receiving a renewal notice and the TV licence with the number *** refers.
It does occur from time to time that our licence holders do not receive their TV licence renewal notices. This is no excuse not renew according to the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
I have e-mailed to you a copy of your statement which will assist you with payment.
Furthermore I do apologise for the inconvenience caused.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mrs Marais
Your enquiry dated 6 May 2015 regarding the procedure to pay without receiving a renewal notice and the TV licence with the number *** refers.
It does occur from time to time that our licence holders do not receive their TV licence renewal notices. This is no excuse not renew according to the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
I have e-mailed to you a copy of your statement which will assist you with payment.
Furthermore I do apologise for the inconvenience caused.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply11 May 2015, 12:43
Official
Hello skattebol,
Dear Mrs Marais
Your enquiry dated 6 May 2015 regarding the procedure to pay without receiving a renewal notice and the TV licence with the number *** refers.
It does occur from time to time that our licence holders do not receive their TV licence renewal notices. This is no excuse not renew according to the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
I have e-mailed to you a copy of your statement which will assist you with payment.
Furthermore I do apologise for the inconvenience caused.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mrs Marais
Your enquiry dated 6 May 2015 regarding the procedure to pay without receiving a renewal notice and the TV licence with the number *** refers.
It does occur from time to time that our licence holders do not receive their TV licence renewal notices. This is no excuse not renew according to the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
I have e-mailed to you a copy of your statement which will assist you with payment.
Furthermore I do apologise for the inconvenience caused.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER