Heartless SABC customer service

I overpaid my TV licence by R4000 last year and requested a refund last year August. I’ve since spent over R300 on calls and everyone I speak to say they will come back to me. I eventually got to speak to the supervisor or customer service on 19/3/2021 and explained to her my financial situation caused by the delay of refunding me as a pensioner. On 20/3/21 she updated me and promised to call me back on Saturday or Tuesday, she never did as well. I had to pay for transport to go to the phones and pay again to phone her twice without getting help from peoplle who answered the call. I called again today and she is not available again. The person I spoke to today has always been helpful of all the over 10 people I have spoken to when I call. She said they have released the funds for the refund and will send confirmation. I hope I don’t have phone again got the 18th time. SABC is heartless. Precious are you going to pay me for the costs I’ve incurred and the suffering ? You disappointed me, I thought I was going to get a different service from you as the supervisor. I’m very angry, I have been eating cold food unable to buy electricity whilst you and your staff are neglecting to refund me and forcing me to keep spending money to phone and beg for my money.