NG
Nicole G

1 reviews | Active since Jul 2015

20 Apr 2016, 14:02

Harassment of emails, despicable service

Please see my previous complaint on the 06th of April 2016.<br> <br> Good day,<br> <br> I'm still getting final notice emails, and as I've indicated multiple times, I have moved overseas and took my tv with me in January, thus I'm not paying the tv license for this year, since I do not own a tv in South Africa anymore.<br> <br> I have sent the shipping list, my passport with departure date and my written confirmation to cancel, multiple times as well. Your call center employee ensured me this was all they needed.<br> Still this tv license has not been cancelled and I am still getting final notice emails.<br> This is HARASSMENT.<br> <br> The only response I got, was a BLANK email, from a lady called Winnie Rampe, with an emigration affidavit attached. Do you disrespect your customer so much that you do not even communicate with them but just let them guess what to do with this attachment?<br> <br> Apparently a commissioner of oath needs to sign this, which we don't have here. Now I have to go to the SA Embassy to arrange this and they can only see me on the 28th of April. I have to go to extraordinary lengths to get a tv license cancelled. Ridiculous!<br> Again I request: Cancel the tv license and STOP sending me final notice emails!

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply21 Apr 2016, 10:04
Official
Hello NMG1905,

Dear NMG1905,

Your enquiry dated 20 April 2016 regarding the cancellation of your TV licence has reference.

The matter has been sent to the Cancellations Department Manager for a resolution and response.

Should you require more information in this regard, kindly contact Customer Services on *** or email: ***.

Regards,

TEAM TV LICENCES